Cranky Customer

by Randy Cassingham

The hospitality industry is incredibly wasteful of natural resources. According to the ecology in hospitality web site ECOnomically Sound, the "average hotel (150 guestrooms) uses as many resources in one week as 100 families do in one year."

Some hotels really try to be more "green". Some say they're green but aren't, and it seems to me hypocrisy about being good is far worse than just not being good.

It's almost unfair to single out a single hotel on this one, since I've seen it so many places, but the Fiesta Inn Resort really takes the cake: this Tempe, Arizona, (read: crowded dry desert) hotel didn't buy "promise cards" from some hotel supply catalog, but instead, they printed their own card:

Continue reading "Save the Earth -- Later" »

Posted by at 8:00 AM | Permalink | Comments (47)

by Greg Bulmash

In February I rented a car from Alamo at Burbank Airport in California. I normally go with Avis, but Alamo was offering a much cheaper rate and I was stupid enough to take the bait.

When we've travelled with our infant son in the past, Avis has always had a well-trained, state-certified installer make sure the infant seat was properly seated and secured in the back seat of the vehicle.

As we rolled our baggage cart to our assigned space, an Alamo employee dumped an infant seat on our cart. We asked if the installation person would meet us at the car and were told that we had to install it ourselves.

Upon inspection of the seat, we found it to be filthy.

Continue reading "Don't Remember the Alamo" »

Posted by at 1:00 PM | Permalink | Comments (39)