FedEx: They Absolutely, Positively Should Have Gotten it Right the First Time
by Randy Cassingham
I just about tore out most of my hair trying to ship a package via FedEx, and it should have been a piece of cake.
First, since the last time I logged in to my account, they changed something and wanted me to add some information. No problem: I did that. Then I had to "confirm" my address. It showed me the address it had on file. It was correct, so I clicked "Continue". Bzzzt! "Information doesn't match what we have on file." Huh? And it wouldn't let me "update" my address info without typing in what they had! How can I possibly do that if they have an error and won't show me what the erroneous info was!
I couldn't go forward and thus had to call FedEx. The agent who answered couldn't help and I was transferred to "tech support". But they couldn't figure it out either! So I was transferred to the billing department. After I explained the problem for the third time, the clerk there found the problem: they had my Zip Code wrong in their system -- they had the Zip for the local FedEx office, which is in the next town (and the next county), rather than mine.