« The Yahoos at Yahoo | Main | Pitney Bowes: The Pits »

Save the Earth -- Later - Comments

Comment Page:  1  |  2  |  3  |  4  |  5 

As someone who spends each week in a hotel of some sort or other, I can attest to the validity of your claim. While many hotels have a similar card, the ones that actually do adhere to the "towels on the rack" claim are few and far between. Another beef of mine: the ones that throw out your bars of soap and partially used shampoo bottles each day. I'd like to see a study of how much could be conserved if they left you use the same soap and shampoo all week. Granted the shampoo bottle usually doesn't last the whole week but the soap will, especially some of the chains that provide larger than normal bars. I could go on and on but you get my drift.

I totally agree with you. I, too, have seen this in hotels and have had my "saved" towels replaced. However, what amuses me is the photo on the card. The cactus seems to be giving the reader the "finger". Should this be construed as a subtle commentary on how they really feel about this conservation project?

So, did you ask about the absuridity, or make a comment or complain to the management of the hotel?? If not, then putting this story on the site does not really serve any purpose other than to potentially amuse your readers. I would have been much more interested in what a management reply would have been - and not just the local desk manager but the corporate CEO. After all, there is no indication of where the "blame" lies. Just maybe the corporate CEO would like to know so he/she could correct the situation!!

I guess you haven't read the site's Mission Statement -- the "About this Site" link is on the navbar. This site isn't JUST a place for readers to be amused, but is also a public message to the companies involved. So far, none have cared enough to post a reply, even though they're invited to. -rc

I have long felt it was a HUGE waste of time and resources the way hotels run their business. You'd think they would want to save a dime for their bottom lines, if nothing else.

I carry my own signs with me, one for the bed and one for the towels. They read, "I am happy to reuse the (bedding/towels) and when I'm happy I tip better. Thank You." It is quite successful especially if you do tip well. I also screem bloody murder to the management and BBB if I stay someplace "green" and it isn't.

re: John Morse:

I agree with John. Randy, posting these stories on this site is a good way to generate awareness of customer service issues, but not every corporate executive has the time to read every little site on the 'Net. Until your site has the popularity of Epinions.com or something similar (and let's hope it eventually does!), you need to take (and have your other contributing authors take) these issues to the company's attention on your own. Merely complaining here without discussing the issue with a company's representative does little good, since (despite your mission statement) it's unlikely that said company will ever see this posting. Besides, the company's response is often as interesting as the problem in the first place, and many of us want to know what happens.

Any company that doesn't regularly scan for postings about it on the Internet deserves all the reduction in business it gets. Remember, too, that this isn't an isolated incident at this hotel; I talked to several others who were spread around this hotel's large property. I simply don't believe management isn't aware of this issue. -rc

Most of the time I stay at small boutique hotels and they tend to follow the "reuse the towels" requests.

As for the soap and shampoo, I usually hide the ones I use and then leave the unopened ones in the bathroom; they only get replaced once and they sit there unopened for the rest of my stay (or until I need another).

I have some chemical allergies and there are things in most detergents that I must avoid or I will suffer a skin rash that is hard to clear up. The last time I stayed in a hotel, I took my own sheets because I knew that I couldn't sleep on their sheets for three straight nights. This is an issue that the hotel worker's unions are starting to address, because the harsh chemicals these people are exposed to every day can cause serious health problems. It's another instance where the ecology is not a corporate consideration.

A few years ago I was at a hotel in Greater Boston that had a truly worthwhile Green program -- among other things, instead of having individual shampoo/conditioner bottles, they had a dispenser in the shower.

The hotel saves money, housekeeping is simpler, fewer tiny bottles need to be recycled/landfilled, and long-haired guests don't have to beg for enough shampoo to get their hair clean. Everyone wins.

I wonder why more hotels haven't adopted that model?

I used to travel a lot and during my travels noticed that it's mostly US hotel chains that are to blame with this hypocrisy.

The European and far-east hotels were better on keeping these promises.

The worst was a hotel in Miami where there were dishwashers in every suite and the maids would put one used glass in the dishwasher and start it.

Comment Page:  1  |  2  |  3  |  4  |  5 

(Read the article that everyone's commenting on.)