by Randy CassinghamSpecial Update Below, by Special Request: Michael Dell's Address!
This is a condensed version of my original "Dell Hell" story, which is still at its original location on the This is True Dell Hell page (opens in a new window). The version here has the basics, but if you "need" more info, including the all important "lessons learned" (and some reader horror stories), you should read the longer version there.
- - -
I've recommended Dell computers for many years, but my confidence in them was shaken when I got a new laptop in Fall 2004. I run my computers pretty hard since I work 10-14 hours/day, seven days a week to publish on my many web sites, so I get a new one every three years or so. This time I decided to switch to a full-time laptop; I gave my desktop to my new assistant and ordered up a new Dell Inspiron laptop.
After finally getting it all set up the way I wanted, all was well for a few days until I came into the office, pushed the power button to get started ...and nothing happened. It was the Tuesday before I was to leave the country -- early the next Monday. "No problem," I thought: the one time I needed service Dell was there for me, and I did pay extra to upgrade my service contract on the laptop.
Continue reading "Dell? Hell!" »