by Randy Cassingham
Some people really hate Paypal. I have a love-hate relationship with them: I love that it's easy and secure to move money around online without having to type in credit card numbers on a site with dubious security. I hate that Paypal tries to dodge federal regulation by insisting it's not a bank, when it probably really is. Indeed, their customer service is very bank like -- it sucks!
by F.W.
I've had a checking account at a Compass Bank branch since November 2004. The branch's staff have always been rather cold and indifferent (except for a young puppy named Christopher). But I never had any real problems until this May.
Then I ran afoul of a classic bank trick: post debits before deposits on the same day, and ding the customer for multiple "Non-Sufficient Funds" fees (at $36 each!) on trifling debit card transactions. Four debits totalling less than $10 resulted in $144 worth of NSF fees.
I regularly pass a different Compass branch. I got in the habit of making my deposits there, and found the staff much more congenial. So I thought I might have better luck negotiating my way out of these NSF fees in there. I was right.
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