Some people really hate Paypal. I have a love-hate relationship with them: I love that it's easy and secure to move money around online without having to type in credit card numbers on a site with dubious security. I hate that Paypal tries to dodge federal regulation by insisting it's not a bank, when it probably really is. Indeed, their customer service is very bank like -- it sucks!
by Randy Cassingham Update: VistaPrint Responds
This isn't the usual, uninformed whine about VistaPrint -- that (sob!) they charge shipping and handling on their "free" stuff. No, they have to stay in business, I understand the game, and that's fine (and still a pretty good deal) -- it's how they stay in business.
No, this is something the FTC might find of interest.
by Kit Cassingham
I recently bought a Mercury Mariner Hybrid. I selected the Mariner over Ford's Escape because Mercury is known for slightly higher luxury and more amenities. I opted for their $1,200 navigation system because I need help getting to emergency calls (I'm a first responder with the local EMS agency), especially in the middle of the night in my rural location. I thought if it's a Mercury, it's got to be good. Not!
I love my new car. Except for the navigation system.
by Randy Cassingham Updated! See the End
I'm posting this minutes after my sites came back online. As I was writing this, most of my web sites were offline, thanks to proactive (that is, on purpose) action by enom, the huge domain registrar which provides registration for the "domain names" for more than 8 million web sites. The registrar, of course, I (used to?) use. And here's the unbelivably scary thing I learned while struggling to get them back up: any web site, including yours, can be knocked off the 'net without warning and without notice, and for the most mundane of reasons, by the people you pay for your most basic online service: your domain registration. Even if it's not enom.
Your site is your sole source of income? Too bad. Your site is depended upon by thousands of people for critical information? Tough. You're expecting an urgent e-mail? Shrug. The weekend is coming up? They may or may not be able to help you until Monday -- check back later. We'll see -- the only guy who can help has a long lunch planned.
Continue reading "Punished by eNom for a Registration Placeholder" »
by Randy Cassingham
I just about tore out most of my hair trying to ship a package via FedEx, and it should have been a piece of cake.
First, since the last time I logged in to my account, they changed something and wanted me to add some information. No problem: I did that. Then I had to "confirm" my address. It showed me the address it had on file. It was correct, so I clicked "Continue". Bzzzt! "Information doesn't match what we have on file." Huh? And it wouldn't let me "update" my address info without typing in what they had! How can I possibly do that if they have an error and won't show me what the erroneous info was!
I couldn't go forward and thus had to call FedEx. The agent who answered couldn't help and I was transferred to "tech support". But they couldn't figure it out either! So I was transferred to the billing department. After I explained the problem for the third time, the clerk there found the problem: they had my Zip Code wrong in their system -- they had the Zip for the local FedEx office, which is in the next town (and the next county), rather than mine.
Continue reading "FedEx: They Absolutely, Positively Should Have Gotten it Right the First Time" »
by F.W.
I've had a checking account at a Compass Bank branch since November 2004. The branch's staff have always been rather cold and indifferent (except for a young puppy named Christopher). But I never had any real problems until this May.
Then I ran afoul of a classic bank trick: post debits before deposits on the same day, and ding the customer for multiple "Non-Sufficient Funds" fees (at $36 each!) on trifling debit card transactions. Four debits totalling less than $10 resulted in $144 worth of NSF fees.
I regularly pass a different Compass branch. I got in the habit of making my deposits there, and found the staff much more congenial. So I thought I might have better luck negotiating my way out of these NSF fees in there. I was right.
Continue reading "At My Bank, NSF = Non-Sufficient Friendliness" »
by Chris Yoder
Hello, my name is Chris, and I am addicted to oil. But there was a time I tried to do something about it: I had the opportunity to drive a much more environmentally friendly vehicle.
For six glorious years my wife and I had an electric car -- a General Motors EV1. Driving the EV1 always put a smile on my face. It always felt fresh and 'new'. It was fast and fun to drive (a little too fast -- I managed to get my only speeding ticket of the last 20 years having fun in it).
Driving the EV1 was like flying some kind of space ship: With no shifting transmission, and a faint jet-like whine in the gearset, when you dropped the accelerator peddle to the floor it felt like you were about to take off. The gauges were all digital, the glass radically curved, and you were seated low next to a tall center console.
by Kit Cassingham
My office had used a Pitney Bowes postage machine to help us more efficiently handle our business mail. It worked well, though it did have the inconvenience of requiring a trip to the post office to refill the postage. Also, we were told that it was legally required that they "inspect" the machine twice a year -- presumably to ensure we had not tampered with it. It was definitely a bother to have the guy come by every six months, but it was better than standing in line at the post office every day.
When postage systems became available through the Internet, we shifted to one of those systems and cancelled our account with Pitney Bowes. One odd thing we suddenly realized was that the "inspector" hadn't shown up in quite awhile -- maybe a couple of years. But that didn't matter anymore: having cancelled our account meant Pitney Bowes had to retrieve their machine, and we'd be done with it once and for all. We had a home office, so we made it clear they needed to call first so that we would be there for them. We never heard from them, and the postage machine became a nuisance in the office because of the space it consumed.
by Randy Cassingham
The hospitality industry is incredibly wasteful of natural resources. According to the ecology in hospitality web site ECOnomically Sound, the "average hotel (150 guestrooms) uses as many resources in one week as 100 families do in one year."
Some hotels really try to be more "green". Some say they're green but aren't, and it seems to me hypocrisy about being good is far worse than just not being good.
It's almost unfair to single out a single hotel on this one, since I've seen it so many places, but the Fiesta Inn Resort really takes the cake: this Tempe, Arizona, (read: crowded dry desert) hotel didn't buy "promise cards" from some hotel supply catalog, but instead, they printed their own card:
by Randy Cassingham
The Cranky Customer web site has (at least, at the time of this posting*), ads on it from Yahoo. They're a hybrid between trying to match the content of the pages and an attempt to match the more general interests of the reader. I got into a big argument over the latter part with Yahoo not too long ago, regarding the ads on the crank on this site against "Hello Direct": all the ads were for -- you guessed it -- Hello Direct!
This has significant implications for any ad-supported web site, and the entire "pay per click" ad industry.
I told the Yahoo customer support people that it was entirely inappropriate for there to be Hello Direct ads on a rant about how much Hello Direct sucks! Why would anyone want to immediately do business with them after reading such a horrible cautionary tale? No, any clicks on such ads would be much more likely to be an attempt by the readers to punish the company for being so lousy, and how does that serve their customers, who were (in this case) Hello Direct and its affiliates? It doesn't; inappropriate clicks just hurts the pay-per-click industry, which in the long run hurts the web sites that depend on it for revenue to keep the sites going.
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